Outsourced Technical Support Services
Tecsys Solutions Pvt. Ltd provides a comprehensive suite of technical support services to all its customers, from which they are able to select products that best suit their individual requirements.
Tecsys Solutions Pvt. Ltd provides a comprehensive suite of technical support services to all its customers, from which they are able to select products that best suit their individual requirements. We specialize in affordable yet reliable and professional technical support and IT services, and we understand that small to medium-sized businesses need quick and effective technical support services.
We offer a number of options specifically for businesses with small to medium size. Whether it is to fill a short-term need or as part of a long-term relationship, we bring technical proficiency, creativity, and the highest level of customer satisfaction to all clients, regardless of size or industry.
Maintaining a dynamic and contemporary website in real time and keeping it updated 24x7 is a challenging task. It entails making enhancements to the existing web site, uploading fresh content, dealing with feedback from visitors, maintaining databases and responding to inquiries.
Mission-critical, transaction-oriented websites dealing with millions of visitors every day require dedicated application maintenance teams to keep the application running at peak efficiency. If the website is down even for an hour, it could mean losses in revenue and missed business opportunities. Outsourcing web site support to a dedicated technical support provider is a sensible business option. Remote technical support for websites may be a monthly-fee service or a fixed-cost contract for a longer period of time.
Feature finding and usage.
Level 1 customer support.
Database search support.
Technician support.
Navigation support.
Using best-of-breed application tools, under-utilized resources can be identified, capacity can be planned and bottlenecks can be dealt with before they affect uptime. This ensures peak performance and availability by monitoring the entire application infrastructure and not just a few components in isolation.
Custom Reporting
Remote Problem Resolution
Alert Resolution Management
Monitoring through client network monitoring tool and proactively escalating problems to onsite technicians.
Monitoring through client network monitoring tool.
Tecsys's technical support centers provide pre- and post-sales support for technical products, software, systems and applications.
Outsourcing technical support of products to Tecsys Solutions Pvt. Ltd has positive implications for product development as it releases valuable resources within the organization to focus on product design, marketing and sales functions, while customer queries, troubleshooting and post-sales support are outsourced to a competent Technical Support Center. All product-related queries and problems in usage posed by customers are compiled into a valuable database that can be fed back into the development process to make product improvements.
Businesses use a variety of applications and software every day. Tecsys Solutions Pvt. Ltd provides technical support to a wide range of packaged software deployed in these businesses. This relieves IT departments of some of their load as the remote technical support team takes over the tasks of responding to users with differing levels of technical skills and a spectrum of support issues.
Application solutions
Application development tools
System software
Servers
Workstations
PCs
Thin customers
Storage devices
Terminals and peripherals
Smart handheld devices such as mobile handsets and PDAs
Networking devices such as switches and routers
Peripherals such as printers
Multifunctional peripherals
Consumer devices such as digital cameras, camcorders and gaming devices
Customers, particularly of technical products, prefer a single and accessible point of contact to resolve their product- and usage-related queries. Post-sale technical support is so vital a function when it comes to selling technical products, that superior support can spell the difference between one product and another.
Effective customer support is key to increased sales volumes, competent service delivery processes and determines the level of customer satisfaction.
Our technical support consultants are available 24x7 to customers calling in the Service Desk. Calls may be logged by telephone, email or the web and technical support representatives use a combination of engineering and customer interaction skills to resolve problems satisfactorily. Their performance can be monitored by customers remotely, ensuring transparency. Service delivery parameters are set by the client and executed to benchmarks of quality and response times.
Outsourcing technical support keeps your customers happy. Get in touch with 24x7TechnicalSupport.net, our dedicated technical support website now for cutting-edge technical support services.
Original Equipment Manufacturers (OEMs)
Internet Service Providers (ISPs)
Wireless Vendors
Application Service Providers (ASPs)
Independent Software Publishers
Consultants
Integrators
Value Added Resellers (VARs)
Value Added Dealers (VADs)