Real-time visitor intelligence
Watch visitors arrive on a live world map — location, device, referrer and the exact page they are reading, scored by intent as it happens.
Customer experience
SiteHelp
SiteHelp tracks every visitor in real time — where they are, what they are reading, how close they are to buying — then lets AI or your team start the conversation at the right moment, on web, WhatsApp, SMS or Messenger.
7
Channels in one inbox
3
CRMs synced natively
1
Snippet to install
See who's on your site. Chat before they leave.
What SiteHelp is
It is not a chat box. It is a visitor-intelligence platform with an AI assistant that answers from your own knowledge base, an omnichannel inbox that merges WhatsApp, SMS and email contacts into one profile, and a reseller console built for running many client brands at once.
AI is priced honestly: bring your own provider API key — one key can cover all your sites — and pay raw provider cost rather than a per-resolution fee.
Capabilities
Everything SiteHelp does
Live chat & omnichannel inbox
Website chat plus email, WhatsApp, SMS, Messenger, Telegram and Instagram in one agent workstation, with the visitor's page trail and context beside every reply.
AI assistant & knowledge base
AI that answers from your own knowledge base, with verified-answers mode, automatic QA scoring, and a knowledge base that drafts new articles overnight for the questions it could not answer.
Leads, plays & CRM
Intent scoring, one-click proactive plays for pricing assistance and checkout rescue, offline capture into leads and tickets, and sync to HubSpot, Salesforce or Zoho.
White-label, teams & resale
Your brand, your domain, per-site theming and licensing, plus a reseller AI-ops console and monthly client value reports.
Analytics, QA & reporting
Daily dashboards, conversation and lead reports, AI quality scorecards, and CSAT with automatic rescue tickets — per brand, in each agent's own timezone.
How it works
Live in three steps
-
01
Add one line
Drop a single snippet onto your site, or install through WordPress, Google Tag Manager or React. Tracking starts the moment it loads.
-
02
Watch them live
Open the console and see everyone on your site in real time — scored by intent, plotted on a live map, with page-by-page context.
-
03
Engage & convert
Let the AI open the conversation or step in yourself, answer from the knowledge base, capture the lead and sync it to your CRM.
Under the hood
A platform that runs deep
The parts you would usually pay three separate vendors for — built in, and switched on from one console.
One customer, every channel
WhatsApp, SMS and email contacts merge into a single profile — no duplicate histories.
Session context on chat start
Agents open each chat already seeing the visitor's page, journey and any JavaScript errors on their screen.
AI-executed actions
Wire your tools in as signed webhooks; agents run them in chat and the AI can too, with visitor confirmation or on autopilot per action.
AI QA scorecards
Every AI conversation is scored automatically on tone, resolution, accuracy and compliance.
CSAT rescue
A one- or two-star rating instantly opens a high-priority follow-up ticket and alerts the team.
Self-healing knowledge base
Unanswered questions become drafted articles overnight, ready for a human to review.
No-meter AI pricing
Bring your own API key and pay raw provider cost, not a fee per resolution.
Native and PWA agent apps
An iOS and Android app shell, an installable PWA, push notifications and real-time websockets.
Two-way email inbox
Point support@ at the platform and email becomes a queue; replies send from your own address and thread into the same history.
Hosted help centre
A branded, searchable self-service portal published straight from your knowledge base, with article feedback rolled into reports.
Self-serve billing
Card or UPI through Stripe and Razorpay, with plan changes available from the customer's own console.
Trust, built in
Public status, security and data-protection pages, SAML SSO, two-factor authentication and audit logs.
Who it is for
Built for teams like these
Web hosts
Catch migration and upgrade intent the moment it appears on a pricing or feature page.
MSPs
Qualify managed-services leads across every client brand from one console.
IT support
Deflect routine questions to AI and escalate everything else to a human.
SaaS
Turn pricing-page lurkers into booked demos before they bounce.
Common questions
SiteHelp, answered
Still weighing it up? Tell us your stack and we will tell you honestly whether this fits.
Request pricingHow is SiteHelp installed?
One snippet on the page, or an install through WordPress, Google Tag Manager or React. Visitor tracking begins the moment the script loads — there is no separate provisioning step.
What does the AI cost to run?
You bring your own provider API key and pay the raw provider cost. One key can cover all of your sites, and there is no per-resolution fee on top.
Can we resell SiteHelp under our own brand?
Yes — it was built for it. Company name, logo, colours and domain are set per tenant, with per-brand agent roles and built-in licensing, so your customers never see our branding.
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