AI copilot & deflection bot
Triage, suggested replies, translation and drafted knowledge-base articles, plus a portal answer bot that resolves repeat questions before they become tickets.
Customer experience
TecsysDesk
TecsysDesk is the AI-native, multi-tenant, white-label help desk — tickets, an autonomous AI agent, voice, automation, SLAs and analytics in one fully managed cloud platform that scales from your first agent to enterprise.
46+
Integrations
99.9%
Uptime target
4
Tenant isolation modes
Support that runs itself, beautifully on brand.
What TecsysDesk is
The copilot triages incoming tickets, drafts replies, translates and writes knowledge-base articles, while a portal answer bot resolves repeat questions before they ever become a ticket at all.
Underneath it is one codebase serving many brands: per-tenant branding, custom CNAME domains with automatic TLS, a customer portal and four isolation modes — so a hosting company can give every brand it owns its own help desk on its own domain.
Capabilities
Everything TecsysDesk does
Voice & every channel
Email, voice, WhatsApp, Messenger, Instagram, SMS and live chat threaded into one on-brand inbox, with Twilio and Vonage click-to-call and inbound calls turned into tickets with voicemail attached.
Automation & skills routing
When-this-then-that rules, per-priority SLA clocks that respect business hours and escalate before they breach, and round-robin, load-balanced or skills-based assignment.
SLAs & queues you can trust
Business-hours SLA clocks that escalate before a breach, with queues and departments scoped per team.
White-label domains & TLS
Per-tenant branding, custom CNAME domains with automatic TLS, a customer portal and four isolation modes — one codebase, many brands.
Analytics that pop
Dashboards for ticket volume, first-response time, SLA compliance, CSAT and per-agent breakdowns.
Enterprise identity & 2FA
Agent two-factor authentication, OIDC single sign-on, SCIM provisioning, an OAuth2 app framework, a public REST API and signed webhooks.
Who it is for
Built for teams like these
Web hosts
Give every hosting brand its own branded help desk on its own domain, from one codebase.
MSPs
Run isolated, per-client support with SLAs and skills-based routing across your whole book.
Support teams
Let the AI draft replies and deflect repeat questions so agents focus on the hard tickets.
Enterprises
SSO, SCIM, 2FA, a REST API and signed webhooks drop into an existing stack in an afternoon.
Common questions
TecsysDesk, answered
Still weighing it up? Tell us your stack and we will tell you honestly whether this fits.
Request pricingCan each of our brands have its own help desk?
Yes. TecsysDesk is multi-tenant with per-tenant branding, custom CNAME domains with automatic TLS and four isolation modes, all served from a single codebase.
What does the AI copilot actually do?
It triages incoming tickets, suggests and drafts replies, translates, and drafts knowledge-base articles. A separate portal answer bot resolves repeat questions in self-service before a ticket is created.
Does it handle phone support?
Yes. Twilio and Vonage click-to-call are built in, and inbound calls become tickets with voicemail attached, alongside email piping, IMAP and tracking URLs.
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